Security first

Lavawall® brings you unmatched security awareness and support ease without sacrificing your clients' security. We have back-end authentication behind the scenes at every level to keep you and your clients safe. Some of the controls we have implemented include:

• Never broadcasting or allowing direct external access to the endpoints
• Limited access between systems
• IP address restrictions
• Country-level restrictions (enabled by default)
• Authentication strength restrictions
• Certificate-level verification for the server and the clients
• No reliance on frequently-breached remote control tools like ScreenConnect, SplashTop, TeamViewer, Remote Desktop, Solar Winds, etc.
• Granular user access controls
• Comprehensive logging for GUI desktop sessions, shell sessions, and shell commands

Multi-Monitor Support

Simple thumbnails let you easily select the monitor or monitors you want to see. Automatically resized for efficient viewing and minimal bandwidth -- even on slow connections

Multi-Operator & Multi-Client Support

At the top of the Remote Support system, you’ll see a list of operators or technicians who have connected to the remote computer.
This makes it really easy for teams to collaborate on a support ticket and share ideas.
We even solved the problem of techs stepping on each others’ feet with a simple Take Control button that lets you control the mouse and keyboard.

Fast full-colour PowerShell -- even on your phone!

Want to make some quick changes behind the scenes without bothering the user?
Need to run some PowerShell commands with system access during a support session and don’t rant to reveal things to the user?

We have you covered. Just click Shell in the top bar to quickly scroll down to the Remote Shell to get a very fast, full-colour PowerShell window like you're right on the computer!
Lavawall® makes it super easy on mobile devices as well with a full keyboard to make you a super hero, even at the arena during a hockey game!
The mobile interface lets you easily zoom in and out, highlight, right-click, type, etc. using natural gestures (use two fingers to right-click, tap and drag for drag).

Real-time performance stats

Of course, you can easily see historical and real-time performance metrics and processes in the device details, but
you don’t have time to clikc around or open task manager during a call with a stressed out client on a tight deadline.
That’s why we put real-time performance statistics right on the remote support page!

User Confidence

Users want to know when you’re on their computers. It gives them more confidence that you respect their privacy.
That’s why we refuse to get rid of our branded notification bar. It shows your company information (not Lavawall®) and tells them exactly who they’re working with -- not just some random “Operator.”
We don’t understand why ScreenConnect got rid of theirs, but we won’t get rid of ours.
Also, you can optionally request that users provide consent before you connect.

Quick Access

Every second counts when supporting frustrated users. That’s why we put quick shortcuts to popular tools right in the remote support console.
From a web browser on a desktop or mobile device, you can open the tools you need with Administrator access with just one click.

You can even synchronize your clipboards between your computer and theirs (or not. your privacy. your choice), watch without frustrating them when you move your mouse, or use our proprietary Laser Pointer Mode to point to things on the screen and train the user to help themselves!

Chat, file transfer, sessions

Of course, we also have the standard table steak features:

• Send files and have the folder you send to automatically open.
• Browse through their drives and files and easily remotely download files
• Send Control+Alt+Delete
• Chat with the user during the support session
• Change sessions to interact with specific users in Remote Desktop situations
• CMD and PowerShell access

If you have any questions or need further assistance, feel free to reach out through our chat, phone or email on our contact page!